大井川鉄道

Book Your Trip


① Book your tickets via our online reservation form.
We will confirm your booking by Email within 1~2 days

② Please check your booking details on the confirmation email. If you would prefer to pay for your tickets beforehand, please follow the link on your confirmation email to our online credit card payment page.

③ Recieve your tickets at our ticket office on the date of travel
※You will pay for your tickets at this time if you have yet to make your payment online

④Enjoy your trip!

Online Payment

If you would prefer to make an online payment with your credit card, please access our online payment page via the link provided on your booking confirmation Email.

※Please note that online payment is only applicable for one-way tickets. If you wish to use an excursion pass, please pay for your ticket at our ticket office

【IMPORTANT】
You will not be able to cancel or amend your booking after you have made your payment online. If you would like to keep your booking flexible, please make your payment at the ticket counter.

The following customers should make their payment at the ticket office:

  • Customers who wish to use an excursion pass
  • Customers who wish to use their seasonal pass
  • Customers with a multi-stop itinerary
  • Customers who wish to use a through ticket from JR lines

Manage Your Booking

Amend your booking(Up to 2 days prior to departure)

Please contact us by telephone if you wish to amend your booking later than 2 days prior to your departure

Cancel your booking (Up to 2 days prior to departure)

Please contact us by telephone if you wish to cancel your booking later than 2 days prior to your departure。

Reserve Tickets, Change or Cancel Bookings by Telephone

☎+81-547-45-4112

Business Hours 9:00~17:00 (GMT+9)
Please press "0" then "2" on your keypad once the automatic announcement plays in Japanese.

Please kindly note that our ticket office staff may not be able to communicate in English, and you may be transferred to another member of staff. We apologize for any inconvenience.
If you would prefer to contact us by email, please use the online contact form:


Rerservations by Telephone


① Call us by telephone and tell us your travel details
☎+81-547-45-4112
(9:00~17:00 GMT+9)

② Please take note of your reservation number which we will tell you at the end of the call

③ On the date of travel, tell us your reservation number at the ticket office to purchase your tickets

④ Enjoy your trip!